Understand the key concepts of management in healthcare.
Learn the importance of planning, organizing, leading, and controlling.
Recognize the patient as the most important stakeholder.
Implement patient-centered care management practices.
Course Curriculam
Module 1: Patient Management
Welcome to the first module of our Patient-Centered Care Management course. In this module, we will lay the foundation for patient-centered care management by exploring the core concepts of management and how they apply to healthcare. Our goal is to ensure that the patient is at the heart of everything we do. By understanding and implementing these principles, you will be well-equipped to deliver exceptional healthcare experiences.
Objectives:
Understand the key concepts of management in healthcare.
Learn the importance of planning, organizing, leading, and controlling.
Recognize the patient as the most important stakeholder.
Implement patient-centered care management practices.
Defining Management and Key Concepts
The Patient as the Most Important Stakeholder
Implementing Patient-Centered Care Management
The Benefits of Patient-Centered Care Management
Summary
Quiz 1
Module 2: Resource Utilisation
Welcome to Effective Resource Management for Patient-Centered Care!
In this module, we will explore the crucial role of resource utilization in delivering patient-centered care. Effective resource management is key to creating a healthcare environment that prioritizes patient needs and enhances the overall quality of care. We will discuss how to manage human, capital, time, technical, and material resources effectively to achieve this goal.
Objectives:
- Understand how to build a patient-centric healthcare team.
- Learn strategies for allocating capital resources.
- Discover techniques for managing time effectively.
- Explore the benefits of leveraging technical resources.
- Learn how to optimize material resources.
Building a Patient-Centric Team
Allocating Capital Resources
Managing Time Effectively
Leveraging Technical Resources
Optimizing Material Resources
Summary
Quiz 2
Module 3: Patient-Centered Care and the PACT Model
Welcome to Patient-Centered Care and the PACT Model!
In this module, we will learn about patient-centered care and the PACT (Patient Aligned Care Team) model. Our focus will be on understanding the importance of putting patients at the heart of healthcare, the evolution of patient-centered care, and how the PACT model revolutionizes healthcare delivery.
Objectives:
- Define patient-centered care and understand its significance.
- Explore the historical context and evolution of patient-centered care.
- Learn about the key features and benefits of the PACT model.
- Understand how to implement the PACT model in healthcare settings.
- Examine real-world success stories of the PACT model.
Defining Patient-Centered Care
Historical Context and Evolution of Patient-Centered Care
The PACT Model
Benefits of the PACT Model
Real-World Success Stories
Summary
Quiz 3
Module 4: Patient Experience
Introduction
Welcome to the Patient Experience module! This module is designed to help healthcare professionals understand and improve the patient experience by focusing on the patient’s perspective, emotional and psychological aspects of illness, active listening, empathy, and cultural competency.
Objectives:
- Understand the patient's perspective in their healthcare journey.
- Address the emotional and psychological aspects of illness.
- Learn and practice active listening skills.
- Develop empathy.
- Gain insights into cultural competency and diversity in patient interactions.
By mastering these concepts, healthcare professionals can create a more inclusive and compassionate healthcare environment that respects each patient's individuality and fosters trust and collaboration.
Understanding the Patient’s Perspective
Emotional and Psychological Aspects of Illness
Active Listening and Empathy
Cultural Competency and Diversity
Summary
Quiz 4
Module 5: Communication Skills
Introduction
Welcome to Module 5, where we focus on communication skills crucial for patient-centered care. By the end of this module, you will:
1. Learn effective communication techniques.
2. Understand the importance of clear and empathetic communication.
3. Practice through role-play exercises.
4. Discuss the significance of non-verbal communication.
These skills are vital for building trust, enhancing patient understanding, and creating a compassionate healthcare environment.
Effective Communication Techniques for Healthcare Professionals
Importance of Clear and Empathetic Communication
Role-Play Exercises to Improve Communication Skills
Enhancing Non-Verbal Communication
Summary
Quiz 5
Module 6: Shared Decision-Making
Introduction
Welcome to Module 6, where we delve into shared decision-making (SDM) in healthcare. By the end of this module, you will:
1. Understand what shared decision-making (SDM) is.
2. Learn about tools and frameworks for facilitating SDM.
3. Identify potential barriers to SDM and strategies to overcome them.
4. Explore case studies illustrating successful SDM practices.
5. Appreciate the benefits of involving patients in their care decisions.
Let's get started!
Explaining Shared Decision-Making in Healthcare
Providing Tools and Frameworks for SDM
Barriers and Strategies for Overcoming Them
Case Studies of Successful SDM
Summary
Quiz 6
Module 7: Patient Advocacy and Education
Introduction:
Welcome to Module 7, where we focus on patient education and health literacy in healthcare. By the end of this module, you will learn:
1. The importance of clear communication.
2. How to use plain language and visual aids effectively.
3. Strategies for tailoring education to different health literacy levels.
4. Considerations for cultural and language diversity.
These skills will empower you to involve patients in their healthcare decisions, ultimately improving health outcomes.
Understanding Health Literacy
Clear and Understandable Health Information
Providing Effective Patient Education
Cultural and Language Considerations
Summary
Quiz 7
Module 8: Coordinated and Team-Based Care
Introduction:
Welcome to Module 8, where we'll explore coordinated and team-based care in patient-centered healthcare. By the end of this module, you will:
1. Understand the importance of coordinated care.
2. Learn about interdisciplinary teamwork.
3. Discover how technology enhances care coordination.
4. Explore successful care coordination models.
Let's begin!
The Importance of Care Coordination in Patient-Centered Care
Working Effectively in Interdisciplinary Teams
Technology and Tools for Care Coordination
Successful Care Coordination Models
Summary
Quiz 8
Module 9: Measurement and Evaluation
Introduction
Objectives:
1. Understand the importance of measuring patient-centered care outcomes.
2. Learn about key performance indicators (KPIs) for patient-centered care.
3. Discover strategies for continuous improvement in patient-centered care.
4. Explore case studies of successful patient-centered care improvements.
Importance of Measuring Patient-Centered Care Outcomes
Key Performance Indicators (KPIs) for Patient-Centered Care
Strategies for Continuous Improvement in Patient-Centered Care
Case Studies of Successful Patient-Centered Care Improvements
Summary
Quiz 9
Module 10: Conflicts and Ethics
Introduction
Objectives:
1. Understand ethical dilemmas in patient-centered care.
2. Learn about balancing patient preferences with evidence-based practice.
3. Explore strategies for resolving conflicts and making ethical decisions.
4. Gain insights from real-world ethical case studies.
Exploring Ethical Dilemmas in Patient-Centered Care
Balancing Patient Preferences with Evidence-Based Practice
Strategies for Resolving Conflicts and Making Ethical Decisions
Real-World Ethical Case Studies
Summary
Quiz 10
Module 11: Explore Technological Trends
Introduction
Objectives:
1. Learn about emerging technologies and innovations in healthcare.
2. Understand how these technologies support patient-centered care.
3. Explore the roles of telemedicine, AI, health information exchange, and wearable devices.
4. Encourage continuous learning and collaboration among healthcare professionals.
Zakari Isiaka Osheku
5 months agoAnonymous
7 months ago